At Kereru Art, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Who We Are

Kereru Art is an online art supply store operated by Lonely Willow Impression Ltd, a New Zealand registered company.

Website: https://kereru.art

Email: info@kereru.art

2. Information We Collect

When you visit our website or place an order, we may collect:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order history
• IP address
• Browser and device information
• Cookies
• Communications you send to us

We only collect information necessary to provide our products and services.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with legal and accounting obligations

If you subscribe to our newsletter, we may occasionally send updates about new products, promotions, workshops and special offers. You may unsubscribe at any time.

4. WooCommerce

Our online store is powered by WooCommerce.

WooCommerce stores information necessary to:

• Process your order
• Calculate shipping costs
• Complete payment
• Manage customer accounts (where applicable)
• Maintain order history
• Provide customer support

WooCommerce also uses cookies to keep your shopping cart active and improve your shopping experience.

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

Depending on the payment method you choose, payment processing may be provided by services such as:

• Stripe
• Windcave
• PayPal
• POLi
• Apple Pay
• Google Pay

Kereru Art does not store or have access to your full credit card details.

Please refer to the relevant payment provider’s own Privacy Policy for information about how they handle your payment information.

6. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve the shopping experience.

Google Analytics may collect anonymous information including:

• Pages visited
• Time spent on pages
• Browser type
• Device type
• Approximate geographic location
• Referring websites

This information is aggregated and does not normally identify individual users.

You can learn more about Google’s Privacy Policy here:

https://policies.google.com/privacy

7. Cookies

Our website uses cookies and similar technologies to:

• Remember your shopping cart
• Save your browsing preferences
• Improve website performance
• Analyse website traffic
• Understand customer behaviour
• Improve advertising effectiveness

Some cookies may be provided by trusted third-party services including:

• WooCommerce
• Google Analytics
• Payment providers
• Embedded website content

You may disable cookies through your browser settings, although some website features may not function correctly.

8. Marketing & Communications

If you choose to receive marketing communications from us, we may occasionally send information about:

• New arrivals
• Promotions
• Workshops
• Events
• Special offers

You can unsubscribe at any time using the unsubscribe link included in our emails.

We do not send unsolicited marketing emails.

9. Sharing Your Information

We respect your privacy.

We do not sell, rent or trade your personal information.

We may share your information only where necessary with trusted service providers, including:

• Courier companies
• Payment providers
• Website hosting providers
• IT support providers
• Email marketing providers (where applicable)

These providers may only use your information to perform services on our behalf.

10. Embedded Content

Some pages on our website may include embedded content or links provided by third-party services, such as:

• Google Maps
• YouTube
• Facebook
• Instagram

These services may collect information in accordance with their own Privacy Policies.

11. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Misuse
• Loss
• Disclosure
• Alteration

While we use industry-standard security measures, no method of electronic transmission or storage is completely secure.

12. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you.

If you believe any information is inaccurate or incomplete, please contact us and we will correct it where appropriate.

13. Data Retention

We retain personal information only for as long as necessary to:

• Complete your order
• Provide customer support
• Meet legal and accounting obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Please review their Privacy Policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Kereru Art

Operated by Lonely Willow Impression Ltd

Website:
https://kereru.art

Email:
info@kereru.art